Medical students’ participation in the Volunteering Program during the COVID-19 pandemic: a qualitative study about motivation and the development of new competencies

Background Considering evidence on competency-based curricula and the benefits of volunteering, this study highlights innovative ideas to improve medical education during the COVID-19 pandemic. We investigated the motivations and perceptions of competencies developed as leadership and management skills in medical students who joined the COVID-19 Volunteering Program in a Brazilian medical school. Methods We performed a cross-sectional, qualitative study involving medical students from the University of São Paulo, Brazil. They were invited to participate in an institutional Volunteering Program during the pandemic and filled out online application forms, including sociodemographic fields and two open-ended questions about their motivation to volunteer and perceptions of their own competencies. At the end of the program, students who were involved in management-related activities were also invited to participate in focus group interviews to track their perceptions about volunteering in this area. Data were submitted to descriptive and content analysis methods. All participants provided informed consent with electronic signatures. Results A total of 286 medical students subscribed to the Volunteering Program: 171 (60%) were men, 152 (53%) were enrolled in their 5th year of medical school, and 158 (55%) were 23-25 years old. One hundred and twelve (44%) students reported that they were motivated by altruistic reasons, 95 (37%) reported duty and 47 (19%) prioritized academic interests. Concerning CanMEDS competencies, 91 (36%) students’ responses matched the Scholar component, followed by 51 (20%) with Collaborator, 49 (20%) with Professional, 32 (13%) with Communicator, 17 (7%) with Leader and 11 (4%) with Health Advocate. In focus groups, students reported the importance of management and leadership skills as a curricular component, motivations to volunteer, and acquired skills from volunteering in management and leadership-related activities, thereby indicating the development of resilient attitudes. Conclusions Students who participated in the School of Medicine of University of Sao Paulo (FMUSP) Volunteering Program reported being motivated to help others (altruistic reasons) and to serve society as future health professionals (duty). Knowledge and work-related competencies prevailed over leadership or soft skills, emphasizing the importance of including such activities in the curriculum. Participating in management-related activities could help develop a more resilient attitude toward medical training. Volunteering programs offer students opportunities to develop competencies essential for their roles as future health professionals. Thus, we should think about including such activities in the curricular structure. Supplementary Information The online version contains supplementary material available at 10.1186/s12909-022-03147-7.

Background The confirmation of the coronavirus disease 2019  pandemic by the World Health Organization on March 11, 2020, led to the adoption of many measures to decrease the spread of the disease. By the time this article was submitted, according to the World Health Organization (WHO) Coronavirus Dashboard, there have been 220,563,227 confirmed cases of COVID-19, including 4,565,483 deaths. Additionally, a total of 5,289,724,918 vaccine doses had been administered [1]. Precautionary measures to avert the spread of the disease had a profound impact on the global society as a whole and directly affected most businesses and schools, since stay-at-home mandates closed all non-essential enterprises [2,3]. As essential service providers, health systems faced a double burden of rapidly expanding numbers of patients and imminent resource scarcity [4][5][6][7][8], which required a massive reorganization of services, logistics management and staff. In medical schools, more specifically, while most classes pivoted from in-person to online, volunteer projects emerged to directly or indirectly help the fight against COVID-19 [9], providing students with the opportunity to help medical staff and bringing awareness to their social accountability [10]. At the same time, medical students in their clinical years were highly affected by the significant reduction in areas of practice unrelated to COVID-19 care, and only in the future will we be able to assess its impact [11].
In São Paulo, Brazil, the State Council of Universities decided to suspend both on-campus classes and extracurricular activities in March 2020. The exceptions were health sciences internships [12]. Consequently, faculty had to rapidly reshape activities to the virtual environment, as well as adjust internship rotations [13]. At the School of Medicine of the University of São Paulo, medical students were invited to participate in the Volunteering Program and support health and education services linked to the university. Under the direction of the University Educational Dean, students could opt to volunteer for activities involving health assistance, research, education and hospital administration, according to the required skills and responsibilities. They were advised that time spent on voluntary activities should not pose a hindrance to curricular activities [3].
Volunteering is defined as the dedication of an amount of time to activities without any expectation of compensation. However, there are occasional collateral benefits for those who take part in voluntary services, ranging from physical to psychological effects [14]. According to previous studies involving undergraduate students, the development of leadership, self-confidence, critical thinking and conflict mediation skills are immediate benefits derived from volunteering. Moreover, volunteering is associated with higher commitment to community and social values [15][16][17][18]. Students who volunteer are found to be more tolerant and open-minded people, and they are more likely to perform voluntary activities after graduation [16].
While the motivation to volunteer is mainly an individual decision, societal forces have an impact to some degree. A study involving students from universities in six countries-Belgium, Japan, Canada, United States, China and Finland-showed that to younger, economically active individuals, the willingness to volunteer is mostly associated with an opportunity to acquire skills or improve job opportunities, while older, retired volunteers are influenced to a greater degree by altruistic reasons [15].
Another relevant factor is students' motivation in choosing medical careers; according to a literature review, students are motivated mainly by scientific and financial interests, followed by humanistic reasons [17].
To guarantee excellence in medical education and health assistance and prepare physicians who fulfil societal needs and reflect values of the next generation of health professionals, the Canadian Medical Education Directives for Specialists (CanMEDS) from the Royal College of Physicians and Surgeons of Canada proposed the Physician Competency Framework [19]. Competency-based curricula are ultimately necessary for 21st century physicians, as they prioritize accountability, integration with the health system, and learning outcomes and promote student-centered learning [20][21][22]. Considering this framework, subjects involving the development of leadership skills, such as health systems politics and health services administration, should be given more attention in the medical core curriculum worldwide.
The aim of the present study is to understand what motivated students to volunteer during the COVID-19 outbreak and present competencies they reported developing as a result of their volunteer work, especially those involving management-related activities, which are usually underrepresented in the core curriculum.

Methods
We opted for organizing methods according to the Consolidated Criteria for Reporting Qualitative Studies (COREQ): a 32-item checklist for interviews and focus groups [23] (see Supplementary Material).

Research team and reflexivity
The Volunteering Program application form was T. were coordinators of the Volunteering Program and medical preceptors at FMUSP. They were responsible for organizing and distributing students among different volunteer initiatives during the COVID-19 pandemic. By that time, they had decided to conduct this original research and document the Volunteering Program and investigate the motivations, competencies and perceptions of the medical students who took part. M.A.M. S, P.Z.T. and M.A. M had previous experience with a qualitative study design [24,25].

Study design Theoretical framework
We performed a cross-sectional, qualitative study based on content analysis of open-ended questions and focus group interviews.
Content analysis involves organizing and eliciting meaning from the data collected to draw realistic conclusions. We performed this method according to Bengtsson's framework, which includes decontextualization, contextualization, categorization, and compilation of data [26].
Open-ended questions were chosen as a first approximation and diagnosis of motivation and competencies of the whole group of medical students enrolled in the Volunteering Program. We considered the risk of obtaining very superficial data and then intended to deepen our understanding by performing focus groups with a smaller convenience sample.
Focus group interviews are an excellent method to understand, in a qualitative study context, not only the general perception of the participants on any subject but also to help researchers identify participants' perceptions, thoughts, opinions, feelings and nonverbal expressions that go beyond traditional quantitative methods [27,28].

Sampling
The study involved 286 medical students enrolled in the 4th, 5th and 6th years of medical programs who subscribed to the Volunteer Program at the University of São Paulo, Brazil. A convenience sample of seven students was invited to undergo online focus group interviews to explore their perceptions of the volunteer experience.

Local structure of the Brazilian medical program and participants
In Brazil, a medical degree is obtained in a 6-year undergraduate program, which is traditionally divided into three periods: basic sciences (1st and 2nd years), clinical sciences (3rd and 4th years) and clerkships (5th and 6th years) [29]. Our Volunteer Program included students from the 4th, 5th and 6th years (n=525) who already had clinical experience.

Data collection
We obtained data from the Volunteering Program application forms, with authorization of the Dean. Data were properly anonymized, transcribed to a separate spreadsheet without the names of applicants by a researcher who was not involved in data analysis. Informed consent was obtained at the time of original data collection [30]. Before focus group interviews, participants also provided informed consent online and with electronic signatures. The research ethics committee of the School of Medicine of the University of São Paulo approved this study.
Open-ended questions, included in the volunteer subscription form, were provided by the authors, who were also coordinators of the Volunteering Program. The questions were as follows: (1) What motivates you to volunteer during the COVID-19 pandemic? (2) Which of your skills and attitudes do you think can best contribute to the volunteer program?
Questioning directions for focus groups were designed according to the Krueger & Casey categories of questions [28]: (1) Which management-related activities have you performed as a volunteer during the COVID-19 pandemic? (2) How would you describe the approach to healthadministrative and leadership skills during medical training? Is there any curricular activity involving this subject? (3) What motivated you to choose volunteering for health-administrative activities during the COVID-19 pandemic? (4) What knowledge or skills that you learned through this experience was most important?
Each group included 3 and 4 participants, respectively, and sessions lasted approximately 1 hour. Each student participated only once. The interviews were guided by M.A.M. S. M.B. T and G.R.G. were also present to take notes for further discussion. Participants were provided with information about the study objectives, methodology and confidentiality at the beginning of all sessions. Questions were open-ended, carefully thought out to promote interaction, discussion, and reflection and to explore participants' perspectives and criticisms about volunteering. All interviews were performed through online conferences, recorded with participants' consent and transcribed for analysis. No pilots or repeated interviews were conducted.

Data analysis
Responses to the open-ended questions were available on an anonymized spreadsheet. Focus groups were recorded in video and transcribed by professional online service providers. There was no return to participants for comments and/or correction of transcriptions.
We adopted content analysis methods [26,[31][32][33][34][35][36][37] for the analysis of responses to the open-ended questions and focus group interviews. The researchers started with a free reading of the transcribed text, without the intention of categorization. During the second reading, they proceeded to the categorization of emerging themes and derived issues separately, until saturation of data. Finally, each researcher's products were paired with similarities in meaning and were discussed with the research group. The results were divided into analytical categories and examples. Some examples were selected to illustrate each of the elected categories and were translated into English.

CanMEDS 2015 Physician Competency Framework
The only pre-existing categorization used in this study was the Canadian Medical Education Directives for Specialists (CanMEDS) from the Royal College of Physicians and Surgeons of Canada [19] to guide the analysis and to categorize the students' answers about their competencies. According to this framework, competencies for future physicians can be categorized and described as follows: Communicator: forms relationships with patients and their families that facilitate gathering and sharing of information. The professional must adopt active listening techniques and an empathic, patient-centered approach. He or she must share decisions and guarantee patient privacy and information confidentiality.
Collaborator: works effectively with other health professionals, providing safe, high-quality, patientcentered care.
Leader-contributes to the vision of a high-quality health care system, provides excellent patient care as clinician, administrator, scholar or teacher.
Health advocate-employs his or her expertise and influence on behalf of the population needs, supports the mobilization of resources to effect change.

Scholar-demonstrates a lifelong commitment to excellence in practice through continuous learning. Teaches and supervises new learners and evaluates and produces scientific evidence.
Professional-commits to his or her patients and population health and well-being through ethical practice, accountability and maintenance of personal health.

Descriptive statistics
In addition to qualitative analysis, we assessed some demographic variables, such as gender, age, year of medical program, pre-existing diseases included in risk groups for COVID-19, type of transportation used, and interest in six areas of voluntary activities. We used descriptive statistics to analyze demographic data using SPSS Statistics for Windows, Version 22.0 (released 2013, IBM Corp, Armonk, NY).

Volunteers' sociodemographic profile
Of 525 students enrolled in the 4th, 5th and 6 h years of medical training, 286 (54.4%) applied to our COVID-19 Volunteering Program. Thirty-five applications (12.2%) were considered missing values; after we identified blank fields in the subscription form, we could not include them in any category for qualitative analysis.

Open-ended questions: Motivation to volunteer
Concerning students' motivations to volunteer, some themes emerged from their responses, as follows (Table 3): (1) Altruistic reasons Since the COVID-19 pandemic started, medical students promptly offered their help as volunteers. They reported a great willingness to contribute to decreasing the harm caused by the disease, from assisting patients to helping professional colleagues, without expectation of any reward.  Most of the responses referred to altruistic reasons to volunteer (44%), followed by duty (37%) and academic interests (19%) (Fig. 1).

Open-ended questions: Volunteers' perceptions of their competencies
Regarding students' perceptions of their own skills, we performed content analysis of responses based on the six competencies framework from the Royal College of Physicians and Surgeons of Canada (CanMEDS, 2015) ( Table 4): (1) Communicator Students who reported abilities associated with establishing relationships and providing information and orientation to patients and families were categorized as communicators, their outstanding competency, as in the following example:  Leadership could be identified in students who reported experiences with student representation on university councils or were enrolled in extracur- Regarding quantification of responses, most students defined themselves as Scholars (36%), followed by Professionals (20%), Collaborators (20%), Communicators (13%), Leaders (7%) and Health Advocates (4%) (Fig. 2).

Focus group interviews: Perceptions of management-related activities and the development of leadership skills
The focus group interviews included seven students who participated in health-administrative activities as part of the Volunteering Program. Their discussion was organized into 4 categories and divided into 15 issues (Table 5).
(1) Activities performed as volunteers Students started the discussion by recalling some experiences they had during volunteering. They highlighted activities such as remote monitoring and providing comfort to patients with a confirmed diagnosis of COVID-19, which was a gratifying experience. They also reported managing a great deal of epidemiological data, which required skills such as teamwork, leadership and organization, as well as technical knowledge to critically analyze evidence about the COVID-19 pandemic. Participating in management-related activi-  Table 5 Data from focus group interviews: Students' perceptions of management-related activities and leadership skills developed during the volunteer program and in medical training

Category Issues Examples
Recalling experiences Healthcare-related activities "It was gratifying to do this follow up. " Leadership and innovation "We managed to work in a group to organize that huge amount of data and try to come up with something productive from it. " Research "Knowing the evidence about social distancing, masks, PPIs, tests and trying to bring that to USP reality. " Perceptions over curriculum enhancement Private practice "You will occasionally have a management position in your private practice. " Public-health "Our university is public, and after our graduation, we will work fulltime in the Public Health System. " Reflection on action "I felt that our teachers took very little responsibility for discussing this with us. " Motivations to volunteer Exploring new opportunities "It could be an opportunity to learn something new that I would not learn during graduate school. " Altruistic reasons "Contributing in some way to help in this moment of pandemic. " Academic interests "I need to apply things, and that is the way I learn best. " Acquired skills Resilience "Dealing with the frustration of an uncontrolled environment. " Collaborator "Being more comprehensive with the limitations. " Communicator "What touched me the most in this voluntary process of vigilance was the importance of communication. " Professional "We felt we understood what the difficulties were and built solutions to meet those challenges. " Scholar "There was some technical learning involved, for example: I had never performed a literature review before. " Siqueira et al. BMC Medical Education (2022) 22:111 ties contributed to their development of a sense of social responsibility, autonomy and innovation.
a. Healthcare-related activities "Many times, people who lived alone were scared in the beginning of the pandemic… they didn't know how their disease would progress… so, we called, and we kept calling, and sometimes from one day to another we recognized the voices… it was gratifying to do this follow up" (C.H.P. Male, 23 years old).

b. Leadership and innovation
"I thought that it was an enriching experience because we worked with different people. Furthermore, we managed to work in a group to organize that huge amount of data and try to come up with something productive from it" (M.B. Male, 20 years old).

"I think [writing the institutional COVID-19 protocol] was something very authoral, as it was our idea. [The supervisors]
were just guiding us. We had weekly meetings with them and some among ourselves. After that, we decided how to write. We divided the work, and each one wrote on a topic"

iii. Research
"It was a secure experience because we talked by phone, we received the orientations, we were prepared… We could communicate with people and learn from them how the symptomatology presented… I think that in this aspect we learned and discovered the disease" (F.R.S. Male, 27 years old).
"First, we conducted research to develop the basis of the USP COVID-19 protocol… knowing the evidence about social distancing, masks, PPIs, and tests…" (M.C.P. Female, 24 years old).
(2) Importance of management and leadership skills as a curricular component It was unanimous among students that there is an ultimate need to include management and leadership in the medical curriculum. However, students differed on the focus of teaching. Some of them considered these skills important mainly for private practice in the future, but others thought that learning about public-health administration was fundamental and, coming from a public school, this was quite a moral obligation. They also expressed the desire for a curricular activity in which they could discuss political and administrative issues that affect their academic experience as future health professionals. iii. Reflection on action "I think that our teaching hospitals, for example, provide be a good opportunity to include management in the undergraduate program. We went through several crises and are still going through some, in terms of hiring issues and lack of personnel, excessive demand, participation of private initiatives and so on. There are so many contradictions in terms of management and in terms of public health, but I feel that our teachers take very little responsibility for discussing this with us" (M.C.P. Female, 24 years old).

(3) Motivation to volunteer
The sample of students invited to participate in focus group interviews showed very similar motivations to volunteer. They reported altruistic reasons, academic interests and exploring new opportunities.

Discussion
Of the 286 medical students who applied to the Volunteering Program, the majority were men, in the 5th year of medical school and with ages 23 to 25. Students who volunteered in the FMUSP Volunteering Program had a high prevalence of self-perceived scholarly, professional and collaborator profiles. Health advocate was the least represented competency. This underrepresentation is probably due to the low frequency of this competency in the curriculum [38] and due to a low appraisal by students [39]. Altruistic reasons and duty prevailed as motivations to volunteer. In focus groups, students reported the importance of management and leadership skills as a curricular component. They also discussed their motivations to volunteer, the skills they acquired from volunteering in management and leadership-related activities, including the development of resilience. Resilience may be associated with students' perception of keeping themselves actively working, even in anxiogenic and burnout-propitious moments such as during the COVID-19 pandemic [40]. Resilience might also be related to engagement in nonmedical extracurricular activities [41].
These findings provide a glimpse of areas in which policy-makers should invest in qualified medical education, including programs of faculty development and constructing a competency-based curriculum. Faculty should also encourage social volunteer projects, as they seem to increase soft skills and resilience. This may result in a higher quality of life for medical students and improve their perceptions of the educational environment [29].
Concerning motives to volunteer, altruistic reasons can be associated with the acute crisis imposed on public welfare services [15] in the context of the pandemic that victimized millions of people and defied health systems globally [1,13].
According to the literature, interests in volunteering may also be related to the construction of professional identity. Most of the students chose to work in patient care, which can be considered an effort to develop their identities as doctors through "apprenticeship" [42]. In addition, it might represent an opportunity for students to develop a sense of peer unity as medical students and within medical schools [42,43].
Having the opportunity to participate in actions against the pandemic, while others must stay at home isolating themselves, gave the student a sense of purpose and social responsibility. This may increase their interest in volunteering throughout this period. In addition, previous studies suggest that social interactions play an important role in willingness to volunteer, which is more significant than the activity itself [44].
It is important to note that students must develop a pool of competencies throughout medical training, and identifying their perceptions about their own skills is valuable data for faculty to reinforce curricular and institutional strengths and mitigate deficits. Students have mostly reported knowledge and work-related competencies rather than those associated with leadership or soft skills. These findings agree with those of previous studies, which report that the career choice of Brazilian medical students is associated with intellectual curiosity and professional autonomy [43][44][45]. A traditional curricular structure seems likewise to have some influence in these results, as theoretical strategies, poorly focused on learning outcomes, are still expected to prevail [20]. Furthermore, we cannot disregard the hidden curriculum and role modeling influence, considering the academic and research tradition of our institution and faculty [46].
Students' initiatives to volunteer during the COVID-19 pandemic were not restricted to Brazil. In many countries, such as the United States, United Kingdom and Portugal, students and faculty have organized similar programs [47][48][49]. We believe that these programs will persist after the pandemic, offering students notable professional and personal benefits [14][15][16]18].

New perspectives: Incorporating management and leadership skills in medical curriculum
In view of the positive results that we observed within the volunteer project in management at the HU-USP, our teaching hospital, a proposal was made to reformulate the grade of the medical course in the 6th year. From the experience reported by the students, it was understood to be important to have an internship in hospital management so that the student's training experience was more complete.
Thus, an internship proposal was prepared, which began with a theoretical deepening on the theme, especially focused on the area of regulation of health services, followed by practical training in the medical course workshop for skills development in this area. Finally, in the longitudinal stages in the HU-USP, students will be distributed on specific emergency coordination shifts, together with hospital managers, to develop and evaluate the necessary attitudes for health management competence.
In addition to the elaboration of activities, a framework was also designed to assess students that reaches the four levels of Kirkpatrick's taxonomy [50]: assessment of satisfaction through an assessment form by students after theoretical-practical training; learning assessment with a theoretical test on hospital management and regulation; behavioral assessment through observation by supervisors during practical activity; and an impact assessment that analyzes the performance metrics in regulation performed by students.

Limitations
The authors acknowledge some limitations in the present study. The students volunteered at their convenience to participate in the focus groups, which may have led to biases. Moreover, despite the efforts of the moderators to remain impartial, they may have influenced the participants, as some of them were the coordinators of the Volunteering Program. In a focus group, furthermore, more participative students might have their opinions emphasized to the detriment of others. Finally, this study was conducted in only one medical school with a limited number of participants in a specific situation (during the COVID-19 pandemic); thus, the external validity needs further research.

Conclusion
The majority of students reported being motivated to volunteer in the COVID-19 pandemic, to help others (altruistic reasons) and to serve society as future health professionals (duty). These results were expected, considering the impact of the pandemic on the health system and society worldwide. Concerning volunteer competencies, knowledge and work-related competencies prevailed over leadership or soft skills. This emphasizes the importance of developing a more competency-based curriculum and including such activities in the core curriculum. Participating in management-related activities could help develop a more resilient attitude toward medical training.